Art der Publikation: Beitrag in Sammelwerk

A Meta-Study on the Effects of Adopting and Using the ITIL Reference Framework on IS/IT Service Organizations: Implications for Service Design and Management beyond the IT Domain

Autor(en):

Drechsler, A.

Titel des Sammelbands:

Proceedings of the 19th Americas Conference on Information Systems

Ort(e):

Chicage, Illinois

Veröffentlichung:

2013

Link zum Volltext:

http://aisel.aisnet.org/amcis2013/ServiceSystems/GeneralPresentations/4/

Zitation:

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