Type of Publication: Article in Collected Edition
A Meta-Study on the Effects of Adopting and Using the ITIL Reference Framework on IS/IT Service Organizations: Implications for Service Design and Management beyond the IT Domain
- Author(s):
- Drechsler, A.
- Title of Anthology:
- Proceedings of the 19th Americas Conference on Information Systems
- Location(s):
- Chicage, Illinois
- Publication Date:
- 2013
- Link to complete version:
- http://aisel.aisnet.org/amcis2013/ServiceSystems/GeneralPresentations/4/
- Citation:
- Download BibTeX
