Former Staff

Dipl.-Wirt.-Inf. Jessica Neuhaus

Former Academic Staff

Dipl.-Wirt.-Inf. Jessica Neuhaus

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Curriculum Vitae:

  • Seit September 2012: Wissenschaftliche Mitarbeiterin am Lehrstuhl "Wirtschaftsinformatik und Strategisches IT-Management" des Instituts für Informatik und Wirtschaftsinformatik
  • April 2007 - August 2012: Wissenschaftliche Mitarbeiterin am Lehrstuhl für "Wirtschaftsinformatik und Betriebliche Kommunikationssysteme" des Instituts für Informatik und Wirtschaftsinformatik am Fachbereich Wirtschaftswissenschaften der Universität Duisburg-Essen

Fields of Research:

  • Customer Relationship Management
  • Student Relationship Management
  • Geschäftsprozessmanagement
  • Dienstleistungsmanagement

Publications:

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  • Jung, Reinhard; Kochbeck, Jessica; Nagel, Annett: Student retention through customized service processes. In: Oya, M.; Uda, R.; Yasunobu, C. (Ed.): Towards Sustainable Society on Ubiquitous Networks, Proceedings of the 8th IFIP Conference on e-Business, e-Services, and e-Society (I3E 2008). Springer, Boston 2008, p. 221-231. CitationDetails
    Student retention through customized service processes

Talks:

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  • Eicker, Stefan; Kochbeck, Jessica; Schuler, Peter M.: Employee Competencies for Business Process Management, 11th International Conference on Business Information Systems, 06.05.2008, Innsbruck, Austria. Details

    Business process management (BPM) is an approach which empowers companies to react flexibly to new market situations. The main goal of BPM is to improve efficiency and effectiveness of value-adding business processes. The changes caused by globalization do not only concern organization, technologies and processes, but also people. Employee competencies can be crucial competitive advantages.
    The need for new specialized and competent personnel in BPM becomes apparent from the definition of new roles, such as “Chief Process Officer” (CPO). Field reports and surveys reveal that role concepts of BPM have so far not been completely established, due to a lack of appropriate structures or dueto resistance within the companies.
    This article considers and analyzes the success factor employee competencies in matters of the implementation of BPM in companies. For this purpose, competencies which are necessary for the roles in BPM are identified.  Moreover, a classification method for the definition of role profiles is developed.