Publications

Type of Publication: Article in Collected Edition

A Meta-Study on the Effects of Adopting and Using the ITIL Reference Framework on IS/IT Service Organizations: Implications for Service Design and Management beyond the IT Domain

Author(s):
Drechsler, A.
Title of Anthology:
Proceedings of the 19th Americas Conference on Information Systems
Location(s):
Chicage, Illinois
Publication Date:
2013
Link to complete version:
http://aisel.aisnet.org/amcis2013/ServiceSystems/GeneralPresentations/4/
Citation:
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